Elgas Limited
Customer Service Officer
Ballina (NSW), Australia | req28200
What You Will Enjoy Doing
* Set up new domestic and commercial accounts
* Report all opposition activities, market trends, product developments, and price differences to Customer Service Manager
* Manage allocated aspects of debtor control for customers. Adhere to all company statutory regulations relating to LP Gas
* Perform duties such as stock transfers, inventory stock-takes, account reconciliation, mailing, and banking when required
* Responsible for all administrative aspects including full reconciliation, stock level records and end of month completion, on a daily basis
* Process all deliveries received from allocated list of drivers, including mail-outs, data check/update, invoices & HS Screen
What Makes You Great
* Demonstrate technical competence, apply knowledge and experience, understand and support cross-functional relationships, and make objective and fact-based decisions
* Recognize process improvement opportunities
* Understand local strategies and working practices, respect diversity, work effectively in a team, contribute to team results and deliver customer-focused solutions
* Be proficient in dealing with a wide range of queries over the phone
* Have excellent time management, verbal and written communication skills
* Previous retail or customer service experience would be highly regarded
What We Offer You
Elgas is an equal opportunity employer and encourages applications from diverse demographics, including Indigenous Australians and people with a disability. Our customers have convenient 24/7 Online Services for orders, payments, and account information.
Elgas offers a diverse range of employment opportunities, training programs and enhanced career development for outstanding employees, including the possibility of career advancement opportunities with BOC and the global Linde Group. We also have a variety of employee appreciation programs to recognise solo and collaborative team efforts.
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