System Support Officer
This is a key opportunity to join our team in supporting the Royal Commission into Defence and Veteran Suicide Implementation Taskforce.
* The role forms part of the Information Compliance Directorate, responsible for managing information related to the taskforce through various capabilities delivered via people, processes, and technology.
* We are looking for a highly motivated, skilled, and client-focused professional with strong stakeholder skills, experience in system management, and administrator functions, as well as familiarity with records management processes and translating policy into good practice.
* The System Support Officer must have experience in Microsoft Visio, Customer Relationship Management Dynamics, electronic management systems, and Business Management Systems.
* A SSO at this level will engage extensively with stakeholders and liaise on complex or sensitive issues, requiring an understanding of how to map business processes.
Main responsibilities include:
* Effective coordination of work flows into and across the taskforce, taking into account agreed priorities and Key Performance Indicators.
* Ability to obtain or formulate business rules and requirements from taskforce members and convert them into process artefacts.
* Experience in business modelling concepts, tools, and techniques including Microsoft CRM Dynamics, Visio, and BMS.
* Facilitating administration changes, such as access requests, input data changes, general maintenance.
* Facilitating taskforce member awareness and increased utility of the BMS.
This role requires:
* Strong stakeholder engagement skills.
* Ability to translate policy into good practice.
* Experience in system management and administrator functions.
* Familiarity with records management processes.
* Business modelling concepts, tools, and techniques.
* Microsoft Visio, Customer Relationship Management Dynamics, electronic management systems, and Business Management Systems.
Benefits of this role include:
* Opportunity to work in a dynamic environment.
* Chance to contribute to a meaningful cause.
* Professional development and growth opportunities.
Please note that this is a unique opportunity to make a difference in a dynamic environment. If you are a motivated and skilled professional looking for a new challenge, we encourage you to apply.