Role Purpose
The Retail Coordinator provides essential support to the Retail Manager and team in the execution and proficiency of the centre's retail engagement strategies. This role assists in coordinating day‐to‐day operations for retailers, communicating effectively, handling ad‐hoc tasks, and fostering positive relationships with the retailer portfolio in the centre. The Retail Coordinator supports leasing storage spaces and assists with budget management to ensure smooth operations and operational efficiency. The role is responsible for coordinating information, resources, and retail support initiatives, contributing to the success of individual retailers and the overall growth and performance of the shopping centre.
Key Accountabilities
Retail Coordination
* Assist in the onboarding process for new retailers, including orientation and integration into the shopping centre.
* Coordinate with store managers to address operational issues and ensure compliance with centre policies.
* Facilitate communication between centre management and retailers.
* Manage storage licence and hold state‐relevant Real Estate Licence as required.
Customer Service
* Monitor feedback and address concerns or issues raised by customers with the retailer, in a timely manner.
* Support initiatives to enhance customer experience, including organising events and promotions.
Operational Support
* Conduct regular inspections of retail spaces to ensure they meet cleanliness and operational standards.
* Where required, support the implementation of visual merchandising standards across the shopping centre.
* Assist with inventory management and stock control for common areas if applicable.
Reporting & Administration
* Prepare and maintain reports on retail performance, tenant feedback, and other key metrics.
* Update and manage records related to tenant agreements, maintenance requests, and other relevant documentation.
* Assist with the preparation of budgets and financial reports related to retail operations.
Tenant Relationships
* Build and maintain positive relationships with retailers, addressing their needs and concerns effectively.
* Organise and conduct regular meetings with retailers to review performance and discuss any issues or opportunities.
Key Role Relationships
* Retail Manager & Team
* Centre Retailers
* Centre Management Team
Experience & Capabilities
ESSENTIAL EXPERIENCE (what you have done)
* Administrator with some experience ideally in the retail or customer service industry.
* Experience using the Microsoft Office suite, including Outlook, PowerPoint, Excel and Word; experience in accounting systems such as JD Edwards would be advantageous but not essential.
CRITICAL KNOWLEDGE (what you need to know)
* Basic understanding of retail legislation, leases and retail fundamentals.
* Basic financial acumen and understanding driving value and commercial results.
* Known for actively contributing to a positive environment within the team, thriving in a fast‐paced environment and a customer‐service ethic that is second to none.
* Outstanding interpersonal and strong verbal and written communication skills.
* Professional customer service skills.
* Known for an ability to collaborate effectively across multiple functions within the organisation.
* Strong ability to multitask coupled with excellent attention to detail.
* Strong organisational, compliance and time‐management skills.
* Ability to work as a part of a team and develop and maintain strategic relationships.
* Adaptable and responsive to the needs of the stakeholders and leaders.
CAPABILITIES (what you can do)
* Collaborate as an Asset Team – Collaborate for best outcomes for asset and team versus best outcome for individual – Foundational.
* Planning & Prioritisation – Identify the tasks required to achieve the desired outcomes and prioritise tasks in the right order – Foundational.
* Customer Focused – Understand various customer stakeholders and always consider their needs when making decisions – Foundational.
* Develop Strong Stakeholder Relationships – Identify, nurture and strengthen diverse stakeholder relationships – Foundational.
* Problem Solving – Use logic and methods to solve problems with effective solutions – Foundational.
* Health, Safety, Environment & Wellbeing – Integrate health, safety, environment and wellbeing into ways of work at asset level to ensure the safety of everyone – Foundational.
* Demonstrate Financial Acumen – Understand how the business operates, the market dynamics and what must be done to be a successful business, both for the short term and longer term – Foundational.
* Understands Asset Vision & Strategy – Know the 'why' behind decisions and actions, think bigger than today, and plan for the future – Foundational.
PERSONAL ATTRIBUTES (who you are)
Respect
* We listen to and acknowledge each other's views.
* We have difficult conversations with care.
Integrity
* We back our words with the right actions.
* We do the right thing, no matter the situation.
Customer Focus
* We nurture a genuine connection with our customers.
* We consider customer needs when making decisions.
Collaboration
* We invite the right people to the table.
* We balance consensus with decisive actions.
Excellence
* We always strive to improve.
* We share our challenges and celebrate the wins.
Benefits
* Flexible working options.
* Birthday leave & purchased additional leave.
* $1,000 worth of VCX securities rewarded for eligible team members.
* Generous Parental Leave.
We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. We embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
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