End User Devices Specialist - Support Services Global Support Centre Geelong, VIC, Australia Job Description ABOUT USWe are a global fashion and lifestyle brand that empowers people to look, feel, and be the best version of themselves. We create everyday products to enhance daily experiences, celebrate diversity and inclusivity, and believe self-expression is for everyone. We use our voice and platform to amplify important issues, listen to our community, and respond to their needs. We are restless, optimistic, and believe in the power of collaboration.ABOUT THE ROLEWe are seeking an experienced IT professional to join our team as an IT Specialist - End User Devices. You will provide second-level support for devices used by our distribution center and store teams, ensuring compliance with global standards and processes. Your role involves resolving incidents promptly, identifying recurring issues and root causes, and implementing lasting solutions. You will also ensure our device fleet is stable, secure, and up-to-date, prioritizing a people-first approach to deliver seamless, personalized IT support.SKILLS AND EXPERIENCERelevant degree or qualification in Information TechnologyExperience supporting a range of technologies including PCs, Macs, iPhones, Android devices, and POS systemsExcellent customer service and interpersonal skillsKnowledge of ITIL, incident, problem, and asset management processesPassion for troubleshooting root causes and delivering effective solutionsOUR CULTUREAt Cotton:On, we are optimistic, passionate, genuine, energetic, collaborative, and ethical. Our team is dedicated to making a positive impact through our philanthropic efforts via the Cotton On Foundation, striving to improve lives worldwide.BENEFITSTeam member discounts across all brands (excluding Ceres Life, which is 30% off)Modern office with a Wellness Centre offering spa therapies, holistic health services, and free fitness classesOnsite childcare facilities with indoor and outdoor play areasIn-house café serving healthy meals, coffee, and snacks, with take-home optionsFlexible working arrangementsCompetitive salary packagingOn-site concierge servicesEmployee Assistance Program for staff and familiesSupport for returning parents, including part-time work options with full pay for two monthsTeam events, speaker series, and employee recognition activitiesDog-friendly office environmentWe are committed to fostering an inclusive culture that values diversity and belonging. We encourage individuals of all backgrounds to apply and support accessibility in our recruitment process. For accommodations, contact us at. Job Info Job Identification 45403Job Category: TechnologyPosting Date: 04/22/2025, 04:25 AMJob Schedule: Full-time