Job Description Summary
The Ultrasound Applications Specialist is responsible for providing formal technical and clinical support during the sales process primarily within Washington supporting the Cardiac Ultrasound segment. Responsibilities include providing pre‐sale product demonstrations (clinical trial support) and post‐sale installation, training and ongoing customer support across our VIVID ultrasound platforms. This is a part‐time role, 3 days per week.
Job Description
* Provide technical and clinical leadership during the sales process by demonstrating the full range of product features, including potential uses, product capabilities and benefits to customers as needed.
* Develop, coordinate and deliver product training to customers on software, application and/or equipment use; monitor customer installations within the assigned territory/region to improve customer satisfaction and maintain customer relationships.
* Improve customer satisfaction and retention through continuing education on optimization of equipment utilization by customers.
* Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training.
* Use market and product knowledge to assist the sales team in developing sales, marketing and customer service strategies.
* Produce well‐written post‐training reports and provide regular feedback on customer satisfaction and needs.
* Facilitate team communication and the sharing of best practices.
* Provide clinical, technical and professional guidance as necessary to improve the customer experience.
* Communicate with Sales and Application Leaders to align application activities with sales needs and business objectives.
* Provide ongoing post‐sale customer support.
Required Qualifications
* Accredited sonographer with active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting.
* Demonstrated clinical scanning proficiencies on current products/platforms.
* At least one of the following core experiences:
o Minimum of 5 years of clinical/technical experience following certification with demonstrated clinical/technical skills; or
o At least 3 years of commercial applications/modality experience with demonstrated successes in high‐level customer interactions and sales scenarios.
* Proficiency in computer skills in Microsoft Office Suite products.
* Willingness to travel within the specified geographic region as well as to nationwide sales meetings and tradeshows.
* Ability to communicate effectively.
Quality Specific Goals
* Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
* Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any quality or compliance concerns and take immediate corrective action as required.
Desired Characteristics
* Strong presentation skills (public speaking and lecture experience desired).
* Demonstrated ability to understand and present complex material in understandable terms.
* Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations).
* Solid problem‐solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers).
* Proven professional business acumen.
* Self‐motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve.
* Team oriented with a customer satisfaction mindset.
* Willingness to be flexible/adapt to changing work environments.
* Thrive in a fast‐paced, dynamic business environment.
* Possess strong interpersonal and customer and management skills, ability to work in high‐pressure environments, and places personal and business integrity at forefront.
Additional Information
Relocation assistance provided: No.
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