**Position**: Government Services Officer
**Start**: ASAP
**Duration**: 6 months - likely extension
**Salary**: $500 per day plus super
**Location**: Newcastle, NSW (hybrid)
Overview
Primary Purpose of the Position
The Government Services Officer helps manage high-level correspondence between the northern region and other key stakeholders including other regions across the State and the Minister's office. This includes coordinating data and material for responses to various communication requests, briefs to the Minister and CEO, content for subpoenas and other formal documentation.
Key accountabilities/responsibilities
Identify customer needs and values to inform decision-making and guide customer responses.
Support continuous customer improvement across the region.
Undertake research, fact-checking and drafting Ministerial correspondence, briefing notes and reports for the region.
Utilize the region's systems to track and monitor actions and tasks, as well as commitments made to clients through prior communication.
Ensure that incoming and outgoing correspondence is consistently stored and accessible in the corporate systems and that the region's recordkeeping meets the requirements of the State Records Act.
Facilitate responses to subpoenas and 'Request for Information' requests, managing strict timeframe constraints.
Participate in performance improvement projects to enhance the delivery of customer and government information services and improve the productivity and efficiency of processes within the region.
Key knowledge and experience
Experience in briefs to Ministers and CEOs, subpoenas and GIPAA.
Demonstrated experience in providing technical support services.
Experience in using software packages in preparing correspondence and reports.
Previous experience in a fast-paced environment, must be tech savvy and a fast learner.
Essential Criteria
Must have experience working in a large government department and preferably exposure in dealing directly with the Minister's office. Tertiary qualifications in Communications or a related discipline would be highly beneficial.
Reference checks
Australian work rights
**Job Code**: 1326
Recruitment - Newcastle, NSW
recruitment