As a key member of our team, you will provide expert advice and support to clients on the effective use of telecommunications products and services within our organisation's guidelines. Your role will involve monitoring service desk functions, managing service requests, and liaising with external vendors to ensure seamless delivery of communications services. Your key responsibilities will include: * Providing exceptional customer service, responding promptly to client enquiries and resolving issues efficiently; * Managing service requests, ensuring timely resolution of incidents and maintenance of specialist telecoms knowledge; * Liaising with external vendors, negotiating agreements for procurement, configuration, and implementation of telecommunication services; * Maintaining current knowledge, staying up-to-date with existing and emerging products and services to inform strategic decision-making;] About This Role Your Key Responsibilities Include: