Assistant Manager
Inspiring and engaging. As an Assistant Manager, you will show your leadership and interpersonal strengths to maximize the rooms & hotel operations and ensure an exceptional guest journey.
The city of Newcastle was once best known for its BHP steelworks and the grunge band 'Silverchair'. Fast-forward to 2025 and live in Newcastle is the seventh biggest city in Australia filled with amazing restaurants & bars, making it a great place to visit week-in and week-out.
The hotel is situated on the doorstep of Newcastle Beach and commands the corner of a beachside city block surrounded by renowned Newcastle restaurants, cafes and bars. Shopping precincts, art galleries and picturesque coastal walks are a moment's walk away.
What is in it for you:
* Uniform, Dry Cleaning & Car Parking provided
* Employee benefit card offering discounted rates in Accor worldwide
* Salary package under HIGA Managerial salary $75,915 + super
* Learning programs through our Academies
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:
* The Assistant Manager in the absence of the Front Office Manager and or General Manager is responsible for the day to day operations of the hotel across all departments
* Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
* Lead and manage all aspects of the front office department and ensure all service standards are followed with friendly and engaging service
* Drive loyalty sign ups in line with AccorHotels regional targets, Hotel specific targets and associated initiatives
* Taking initiative to ensure that interactions with our guests are positive and productive
* Providing guidance, supporting training and leading the Front Office team
* Assisting with check-in and check-out of guests, ensuring all procedures are adhered to
* Assisting other areas of the hotel during peak times when needed
* Being responsible for the health and safety of all patrons, guests and staff members
* implementing supporting agreed upon Revenue Management strategies and practices
Qualifications
Your experience and skills include:
* An ability to "sparkle" our guests and your natural bright and bubbly customer service style is what sets you apart from the rest
* Minimum 2 years in a leadership role
* Have the necessary skills and training for complaint handling
* You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security
* You have an outcome driven approach to performance and results
* You have experience with a PMS System, Microsoft Word and Outlook
* Current NSW RSA and Senior First Aid Certificate holder (ability to obtain)
* Excellent written and verbal communication skills
* Unlimited work rights in Australia
* Be available to work on a 7 day rotating roster, working either early shift (7am-3pm) afternoon shift (3pm-11pm) and on occasion overnight shift for leave coverage (11pm-7am)
Additional Information
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
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