Security Expert Wanted
We are seeking a highly skilled Security Expert to join our team. As a key member of our technical support unit, you will be responsible for providing top-notch support to our clients via various channels.
Main Responsibilities:
* Deliver exceptional customer service through phone, chat, and web-based solutions.
* Analyze and resolve complex technical issues by conducting thorough investigations, debugging, packet captures, and traffic flow analysis.
* Collaborate with the Engineering/Development team to report and resolve product-related issues.
* Maintain and manage technical cases, providing corrective actions based on analysis and troubleshooting.
* Create informative articles and bulletins to enhance our knowledge base.
* Develop expertise in Fortinet's product line and technologies.
Requirements:
* Australian citizenship with NV2 security clearance.
* Experience working as an engineer in telecommunications, networking, or security industries.
* Familiarity with OSI model and TCP/IP protocol.
* Administrative knowledge of Windows, Unix, or Linux operating systems.
* Excellent spoken and written communication skills in English.
* A positive attitude, strong communication skills, and customer-centric approach.
* Prior experience with security devices (firewalls, IPSs, mail security gateways) is a plus.
* Understanding of dynamic routing protocols (OSPF, BGP) and authentication methods (LDAP, SSO, 2-factor authentication).
* Familiarity with database maintenance and SQL.
* Bachelor's or Master's degree in Electrical Engineering, Computer Science, or equivalent experience.