AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. What Can You Expect From a Life At AWS? Every day will bring new and exciting challenges on the job while you: Learn and use groundbreaking technologies Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs Interact with leading engineers around the world Partner with Amazon Web Services teams to help reproduce and resolve customer issues Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services Drive customer communication during critical events Drive projects that improve support-related processes and our customers' technical support experience Write tutorials, how-to videos, and other technical articles for the developer community Work on critical, highly complex customer problems that may span multiple AWS services Why AWS Support? First and foremost, this is a customer support role – in The Cloud. On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives. Role Description The Linux role supports our services that focus on compute technologies. In this role, you will support AWS Services including EC2, EBS, LightSail and the services that enable customers to migrate their workloads to AWS. As well as supporting our customers, you will be leading operational improvement initiatives, and acting as the voice of the customer to internal teams across AWS. Minimum Requirements: Experience in troubleshooting with System Administration with Linux. Experience with Networking and troubleshooting. Understanding of virtualization and cloud computing. Experience managing full application stacks from the OS up through custom applications Knowledge of AWS and Cloud Computing concepts Understanding of Security best practices Understanding of distributed computing environments and methodologies Amazon Web Services is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr