Overview
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by global experience and partners, solve complex challenges in government, intelligence, defence, aviation, border protection and health markets.
Responsibilities
* Provide Level 1 administration and support for desktops, laptops, mobile devices, peripherals, and associated IT hardware setup, maintenance and lifecycle management.
* Assist under senior guidance with installation, configuration, patching of systems and applications, and support security and compliance tasks including patch management, MFA support, account provisioning, end‐of‐life device processes and incident response.
* Support local and remote network operations, including switch port patching, basic diagnostics, Wi‐Fi troubleshooting and monitoring.
* Maintain and update system documentation, asset inventories, and technical procedures, and monitor system performance, review logs and report anomalies to senior staff.
* Provide on‐site ICT support to operational teams (including remote base assistance), collaborate with other IT teams to resolve issues, implement improvements, support business continuity and participate in after‐hours support as required.
Qualifications
* Relevant IT qualification (Certificate IV, Diploma, or equivalent experience) with demonstrated technical support experience in an enterprise environment, including Windows OS, Microsoft 365 and common enterprise applications.
* Sound understanding of networking fundamentals and experience supporting operational environments (including aviation), with ticketing system experience (ServiceNow or similar) and ITIL‐style frameworks.
* Strong documentation, communication and organisational skills, with ability to work independently and within a distributed team, follow procedures, and operate within defined security controls.
* Desirable capability or willingness to learn across Linux/Unix, identity management (Active Directory, Okta), basic scripting (PowerShell, Bash) and virtualisation platforms (VMware, Hyper‐V).
* Exposure to, or willingness to learn, monitoring and logging tools, network firewalls (FortiGate/Cisco), backup and recovery processes and cybersecurity fundamentals; willing to travel between operational sites.
Benefits
Competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement options.
Equal Opportunity & Non‐Discrimination
Leidos Australia is an equal opportunity organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups. All qualified applicants will receive consideration without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
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