Level 2 L2 IT Support Helpdesk Technician | Newcastle
Add expected salary to your profile for insights
Level 2 L2 IT Support Helpdesk Technician | Newcastle
Opportunity for an enthusiastic Level 2 IT support engineer to join the IT support team of a national client!
About the Role
IT support vacancy in a nation-wide company.
Immediate start. 12 month contract.
Looking for candidates with previous IT Support/Help Desk experience.
Strong technical background in Windows OS, desktop/laptop, hardware/software and end user support.
Your Responsibilities
- Provide onsite and remote Desktop IT Support in a customer facing role in a corporate workplace.
- Coordinate and follow-up with end users.
- Build devices, perform IT troubleshooting through diagnostic techniques and relevant questions.
- Tracking, routing and redirecting problems to correct resources.
- Updating documentation as required such as quick reference guides, support documentation; contribute to common fixes and existing knowledge base.
Required Experience
- Must have excellent written & verbal communication skills.
- Ability to deal with corporate staff in a friendly and professional manner over the phone and face to face.
- A minimum of 12 months experience in an IT Support / Help Desk role.
- Strong IT troubleshooting, analytical and problem-solving skills.
- Must have accurate record keeping skills.
- Co-ordination skills and ability to manage multiple priorities.
- Understanding of Active Directory, add/change user permissions.
- Printer setup such as adding & configuring print queues, updating static IP address and test printing.
- PC staging, SOE builds, SCCM deployment experience will be looked upon favourably.
Apply Now!
If you're an enthusiastic candidate and would like the opportunity to put your IT support skills to work please submit your CV via Seek(Click the Apply button)
Unlock job insights
Salary match Number of applicants Skills match
Application Questions
- Which of the following statements best describes your right to work in Australia?
- How would you rate your English language skills?
- How much notice are you required to give your current employer?
- Do you have a current Police Check (National Police Certificate) for employment?
- Do you have a current Australian driver's licence?
- How many years' experience do you have as a Level 1 Engineer?
- How many years' experience do you have as a Level 2 Technician?
- Do you own or have regular access to a car?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
What can I earn as a Helpdesk Technician
#J-18808-Ljbffr
📌 Level 2IT Support Helpdesk Technician | Newcastle
🏢 Information Management Integration (IMI)
📍 Newcastle