Maintenance Support Officer - Call Center - MackayLocation: MackayType: TemporaryRef: BBBH4870Maintenance Support Officer - MackayImmediate startOpportunity to break into government roleTemporary role until the end of June but possible extension for the right personThe OpportunityAre you an experienced call center professional with strong problem-solving skills and a passion for exceptional customer service?
We are seeking a Maintenance Support Officer to join our team in Mackay, providing essential support for government housing maintenance.Key Responsibilities:Handle inbound and outbound calls related to maintenance requests for government housing properties.Provide outstanding customer service, actively listening and effectively communicating to address maintenance needs.Coordinate and arrange responsive maintenance services.Engage with customers to confirm or clarify information and de-escalate concerns as needed.Build strong relationships with both customers and contractors.Utilize relevant software, databases, and tools efficiently.Work towards meeting or exceeding call center performance metrics.About YouSkills & Experience Required:Call center experience with strong phone and de-escalation skills.Excellent problem-solving, multitasking, and decision-making abilities.Strong verbal and written communication skills.Ability to work collaboratively in a team environment.Proficiency in Microsoft Office (Excel, Word, Teams).This role offers a fantastic opportunity to work in a dynamic environment where you can make a real impact.
If you thrive in a fast-paced setting and have a passion for customer service, we would love to hear from you!To ApplyApplications in Word format should be forwarded to us by clicking the 'Apply' button below.
For a confidential discussion, you are welcome to call Daria at (07) 4034 5000.
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