About Us
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. Our brilliant people inspire new ideas, think outside the box, and support each other. With close to 9,000 team members and a national footprint of more than 173 retail stores Australia-wide, we're focused on delivering a wide range of low prices and great service. We're all about inspiring, kicking goals, having a laugh, and making a difference.
About the Role
As a Retail Department Leader, you will:
* Let your customer service skills shine by being a solutions expert. Go beyond transactions. Listen actively, understand customer needs, and confidently offer complete solutions that make their experience exceptional.
* Partner with the store leadership team to energise and motivate your crew. Help unlock their potential and drive performance by connecting daily actions to meaningful customer outcomes.
* Lead with purpose by mentoring and training your team. Share your knowledge, build their confidence, and guide them to become trusted retail rockstars who deliver real value to every customer.
* Keep the store looking sharp and well stocked. Ensure every product is ready and available so customers can find exactly what they need, because the right solution starts with the right presentation.
Flexible rotating roster and monthly rostered days off (RDOs) in addition to your standard leave entitlements.
This role will be centred around Chadstone, Elsternwick, Highett, Mentone or Canegie and will involve travelling to any of these stores in the area where cover or assistance may be needed.
About You
What you will bring:
* A proven track record in retail leadership and a passion for creating unforgettable customer experiences.
* Excellent communication skills. You build trust, spark motivation, and create genuine connections with both your team and your customers.
* Customer‐first, people‐centric mindset that thrives on coaching and developing team members, building confidence, unlocking potential, and turning everyday challenges into growth opportunities.
* Experience thriving in fast‐paced environments, juggling shifting priorities with ease while keeping your eye on delivering a great customer experience.
* A hands‐on, all‐in attitude. Whether it's jumping on the shop floor or solving a problem behind the scenes, you're always ready to roll up your sleeves and support your team to keep things running smoothly.
Bring your passion, curiosity, leadership and customer‐first mindset, and we'll take care of the rest.
Benefits
We offer genuine team member benefits, including:
* Flexibility to keep work balanced to suit your individual needs.
* Generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and other Wesfarmers brands.
* Exclusive discounts and perks across entertainment, travel, lifestyle, and health through the Officeworks benefits program.
* Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family.
* Access to the Employee Assistance Program (EAP) and other ongoing support for safety, mental health and wellbeing.
* Flexible Public Holidays Policy for those who observe cultural or religious holidays other than the standard public holidays in Australia.
* Outstanding learning and development programmes to support your career growth.
* Exciting career opportunities across the broader Wesfarmers Group.
At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.
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