The Realm precinct is busier than ever, and we are searching for a Superstar Night Auditor to support our rapidly expanding, innovative and award-winning Team, in a full-time capacity.
Our Story
The award winning Doma Hotels is located on the footsteps of Parliament House, in the elegant suburb of Barton. The resort style 'Realm Precinct' consists of; Hotel Realm, Burbury Hotel & Apartments, Little National Hotel and Brassey Hotel. Offering diverse, high-quality accommodation, conferencing and numerous food and beverage outlets.
Doma Hotels has been developing and managing hotels in Canberra for over 30 years, and today, Doma Hotels is one of Canberra's largest independent hoteliers, leading the way in contemporary luxury. Our portfolio is recognised nationally from hotels, residential and commercial development, wellness, restaurants, day spas and more.
About the role
As part of the team, you will demonstrate a keen interest in delivering a high level of customer service and share great local knowledge of Canberra to assist our guests. As a Night Auditor, you will be responsible for balancing the hotels daily operations revenue and expense transactions, the overall procedures and appearance of the over-night front desk team, all whilst creating little moments for guests that will keep them coming back for more.
Responsibilities include:
* Completing night audit across hotel and successfully rolling in preparation for the next day's trading
* Attending to guest's needs in accordance with the hotels policies and procedures
* Completing departure checks, early departures, overnight walk ins and phone and email enquiries
* Preparing all relevant reports for required departments
* Maintaining full knowledge of hotels rates, packages and special promotional activities
* Accurately document detailed shift reports
* Completing security walks of the property & public areas
What you will bring
We constantly strive to find exceptional individuals who contribute to our team's success. Your natural flare exudes passion and ambition. You will be a guest-service expert and champion leader. Your warm and welcoming personality when sharing your local knowledge of Canberra creates surprising and memorable experiences for our guests.
Naturally, your previous years within a luxury hospitality setting, will come highly regarded. As will the following:
* Ability work under minimal supervision, whilst maintaining confidentiality of guest information & hotel data
* Situational awareness/strong decision-making abilities
* Excellent personal presentation and presence
* Strong attention to detail with a focus on numbers
* Understanding of yield management with regards to maximising occupancy & average rates of hotel.
* Availability to work a rotating roster including; weekend shifts and public holidays.
* Willingness and ability to exceed expectations
* Opera knowledge or desire to learn
* Accounting Diploma or degree is preferred, though not essential
* Current RSA Certification
* Current First Aid Certification
Why you want to join our Team
At Doma Hotels our mission is great people in great places providing exceptional experiences. We offer our staff extensive training and development, including our 'Future You' training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.
Doma staff receive great benefits, including (but not limited to) discounts across; accommodation (for themselves, friends and family), parking, wellness facilities (the spa and the gym), complimentary staff bootcamp, food and beverage, and early bird access to Doma residential apartment developments.
Join our Team, today and apply now