Guest Services Manager
We are seeking a skilled and charismatic Guest Services Manager to lead our hotel team and provide exceptional service to our guests.
This is an exciting opportunity for a natural leader with strong people skills to motivate, coach, and inspire their team. As a seasoned Front Office professional, you will be responsible for overseeing daily hotel operations, leading by example, and ensuring that every guest feels valued and cared for.
Key Responsibilities:
* Assist and oversee the daily hotel operations
* Lead, motivate, and inspire your team to deliver exceptional service
* Take charge of Distrikt Café & restaurant operations, including service, food prep, and coffee-making
* Ensure visible management presence during busy times at the Front Desk & lobby
* Personally assist guests with check-in and check-out
* Tackle guest challenges with positivity and turn complaints into win-win solutions
* Step up during emergencies and stay calm under pressure
* Team up with Housekeeping and Maintenance to keep rooms spotless and systems running smoothly
Qualifications:
* Natural leadership skills with true people skills – you motivate, coach, and inspire your team
* Experience in Front Office, Guest Services, or F&B leadership (or all three)
* Confident in supervising and monitoring hotel teams, making sure service shines
* Ready to jump into café and restaurant operations when needed – you don't mind getting hands-on with service, food prep, or coffee making
* Calm, quick-thinking, and solution-focused when challenges come your way
* Professional yet approachable – guests feel at ease with you, even in tricky situations
* Organised, proactive, and flexible with rosters (weekends and public holidays are all part of the fun)
* Experienced with hotel systems (Opera knowledge is a plus)
Benefits:
* An opportunity to work your way, learn your way, and experience benefits your way with Accor
* Be part of a managed hotel – enjoy the support, structure, and resources of Accor
* Career growth and progression across the global Accor network
* Discounts on accommodation, dining, and experiences worldwide through the Heartist program
Others:
* The ability to really contribute and feel proud knowing you've made a difference to the greater good of the hotel operation
* Work alongside passionate industry professionals
* Be mentored by experienced Accor leaders who genuinely want to see you succeed
* A fun, supportive, and passionate team that loves what they do
* Western Sydney location with free parking – no city commute headaches
* A workplace where your ideas and energy are valued – we love fresh thinking