How you will make an impact
* We are hiring an NPI Quality Assurance Engineer to lead product and process quality for our cloud operations in Salisbury. In this role, you will manage ISO9001:2015 systems, develop control plans and quality gates from NPI through ramp, and apply data‐driven methods to prevent defects.
* This is a hands‐on role requiring strong engagement with production lines, manufacturing data, and advanced manufacturing processes for liquid‐cooled servers and racks.
* As the NPI Quality Assurance Engineer, you will ensure products, processes, and systems meet customer, regulatory, and internal standards throughout the full product lifecycle.
What will you do?
Customer Requirements Review
* Evaluate customer requirements in early phases and ensure compliance, including BOMs, specifications, and incoming quality criteria.
QMS Leadership
* Maintain and improve ISO9001:2015 processes, work instructions, and records.
* Support internal audits and prepare for external/customer audits.
NPI to Ramp
* Identify CTQs, develop control plans, and complete PFMEAs.
* Perform MSA/GR&R, verify process capability (Cp/Cpk), and conduct FAI for new products.
* Capture and support lessons learned for current and future launches.
Liquid Cooling
* Define and enforce incoming quality criteria for liquid‐cooling assemblies, including pressure‐ and leak‐test limits.
* Maintain leak‐prevention protocols and sensor‐based monitoring.
* Validate coolant fill, purge, filtration, and cleanliness processes.
* Audit cooling and fluid‐handling operations to ensure quality, safety, and reliability.
* Lead CTQ analysis and support PFMEA and control plan development.
* Oversee equipment quality lifecycle, including qualification, calibration, troubleshooting, and upgrades.
In‐Line Quality & Yield
* Implement SPC on critical processes; monitor FPY, DPPM, and escapes.
* Deploy mistake‐proofing and lead containment when process signals drift.
Supplier Quality
* Support definition of incoming inspection criteria for NPI.
* Assist with supplier CTQ identification, material storage processes, and supplier qualifications.
Customer Quality
* Lead 8D/A3 investigations for returns and complaints.
* Drive CAPA implementation and communicate results to customer quality teams.
* Identify gaps and coordinate cross‐functional corrective actions.
Digital Quality
* Automate data flow from MES/ERP systems.
* Develop real‐time dashboards and alerts.
* Use control‐chart behavior to recommend corrective actions.
Documentation & Training
* Publish procedures and one‐point lessons.
* Train operators and technicians on CTQs, audit discipline, and error‐proofing.
* Translate customer and regulatory requirements into internal instructions and visual aids.
Success Metrics
* FPY/yield increases; DPPM reductions.
* Zero major audit findings.
* CTQs Green at launch.
* Verified CAPA effectiveness with reduced recurrence.
* Decreased COPQ with measurable savings.
* Reduced CCAR closure time.
Work Model & Travel
* On‐site role at Salisbury integration and test lines.
* Travel to suppliers and customers up to ~15–20%.
* Frequent collaboration with Manufacturing/Process, Test, SQE, NPI/PM, Industrial Engineering, and Customer Quality.
Education
* Bachelor's degree in mechanical, Industrial, Manufacturing, Electrical Engineering, or equivalent experience.
Experience
* 5–8 years in Quality or Manufacturing Engineering for cloud/data‐center hardware or complex electromechanical systems.
* Hands‐on experience with ISO9001:2015, internal auditing, PFMEA, control plans, PPAP/FAI, MSA, SPC, and 8D/A3.
* Proficient in Excel/Sheets and BI tools (Power BI, Tableau, Looker).
Preferred
* ASQ CQE or Six Sigma Green Belt.
* Experience with server/rack integration.
* Supplier development (APQP/PPAP) and customer‐facing quality experience.
* Familiarity with MES, PLCM, and ERP (SAP).
Physical Requirements
* Time on production floor; ability to lift 25–30 lbs. occasionally; PPE use as required.
What Can Jabil Offer You?
Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:
* Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
* 401K Match
* Employee Stock Purchase Plan
* Paid Time Off
* Tuition Reimbursement
* Life, AD&D, and Disability Insurance
* Commuter Benefits
* Employee Assistance Program
* Pet Insurance
* Adoption Assistance
* Annual Merit Increases
* Community Volunteer Opportunities
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