Role Overview
IMB Bank is seeking dynamic and customer-focused individuals to join their Contact Centre team. As a Sales and Service Consultant, you will play a key role in providing exceptional service to customers through various communication channels.
Job Description:
The successful candidate will be responsible for:
* Taking inbound enquiries over the phone and through online channels, handling and resolving customer requests and complaints effectively;
* Identifying and converting new product and service opportunities that meet customers' needs;
* Using call queues and referral sources to make outbound calls to existing customers in relation to insurance products;
* Enhancing relationships with customers through informative and helpful conversations that resolve their enquiries;
* Championing self-service facilities and digital assets;
* Working within procedural, policy, and industry guidelines and regulations;
* Contributing to project work as needed;
Requirements:
To be successful in this role, you will need to possess:
* Effective and confident communication skills to liaise and assist customers with their financial needs;
* A passion for helping customers achieve positive outcomes;
* Data entry skills and attention to detail to ensure transactions and information are managed accurately;
* Good organisational skills and initiative to manage multiple tasks and competing priorities in a calm and structured manner;
* Empathy and patience when dealing with customers through any issues that arise and seeing through to resolution;
* Demonstrated tenacity to stay on course and achieve results;
* Proficiency in using computers and apps, with an aptitude in working with technology and digital platforms.
Benefits:
As an IMB employee, you will enjoy:
* Great training and onboarding;
* Genuine career pathways and opportunity to accelerate your skills and experience;
* A supportive culture that actively promotes diversity and inclusion and the wellbeing of employees including designated wellbeing days;
* Friendly and professional team environment;
* Product concessions;
* Purchase leave options;
* Paid parental leave.