Compensation
$31 per hour (incl 25% casual loading) + 12% superannuation.
About the Opportunity
The Front of House Usher is at the heart of the Adelaide Town Hall experience, helping create memorable moments for every guest who walks through our doors. As one of the first points of contact for patrons attending concerts, performances, community events and celebrations, you will play a key role in delivering warm, welcoming and professional customer service in Adelaide's most iconic venue.
From greeting guests and assisting with seating to supporting interval service and helping patrons navigate the venue and refreshment service, no two shifts are the same. Ushers work closely with event organisers, performers, suppliers and fellow team members to ensure events run smoothly and visitors enjoy a safe, comfortable and enjoyable experience.
Beyond customer service, Ushers contribute to the presentation, safety and operation of the venue by monitoring public areas, reporting maintenance concerns, supporting venue compliance requirements and assisting during emergencies when required. This hands‐on role suits people who enjoy working with others, thrive in a live event environment and take pride in creating positive experiences for diverse audiences.
Responsibilities
Assist guests with seating, interval service, navigation of the venue and refreshment service.
Collaborate with event organisers, performers, suppliers and team members to facilitate smooth events.
Monitor public areas, report maintenance concerns, support venue compliance and assist during emergencies.
About You
* Demonstrated experience delivering high‐quality customer service across a diverse range of customers and stakeholders.
* The ability to remain calm and professional while resolving issues and responding to changing situations.
* A strong commitment to safety and the ability to follow emergency and venue procedures.
* The ability to work collaboratively as part of a team in a fast‐paced event environment.
* A willingness to undertake a variety of duties, including venue set‐up, patron assistance and maintaining venue presentation.
* A current Responsible Service of Alcohol (RSA) certificate, or willingness to obtain one prior to commencement.
Availability
Adelaide Town Hall offers a range of shift options, including daytime, evening and weekend work, providing flexibility for people balancing study, family commitments or other pursuits.
Equal Opportunity
We are committed to making reasonable adjustments to provide a positive, barrier‐free recruitment process and supportive workplace. Our commitment to inclusivity means we welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and candidates from a range of lived experiences.
Application Closing Date
Applications close at 11.59 pm, June 14 2026.
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