The Opportunity Sharp & Carter are proud to partner with a well-respected and values-driven organisation for the recruitment of a Customer Service Officer on a permanent, full-time basis. This role plays a pivotal part in supporting families during emotionally sensitive times, ensuring every interaction is handled with empathy, professionalism, and accuracy. You’ll be joining a collaborative team that values compassion, teamwork, and continuous improvement. Key Responsibilities Serve as the first point of contact for families reaching out for support, listening carefully to their needs and responding with warmth, patience and professionalism. Accurately record and manage information to ensure all requests and arrangements are handled smoothly and efficiently. Handle sensitive and sometimes complex situations with discretion, empathy and sound judgment Work closely with Directors, Regional Managers, and other internal teams to coordinate services and provide a seamless experience for families. Maintain strong organisational practices, balancing multiple enquiries and tasks while meeting service standards and deadlines. Skills & Experience Required Genuine compassion and empathy for families in need Strong communication skills, both written and verbal Resilience and maturity to manage sensitive and emotional situations Organised, detail-oriented, and confident using technology Ability to work on a rotating roster including weekends and public holidays Previous experience in customer service or contact centres, ideally in sensitive environments How to Apply Sharp & Carter often have a range of positions available that may not yet be advertised. If you feel this opportunity is interesting yet not quite right, we still encourage you to apply or send your CV directly to the email addresses below. This ensures we can stay in touch regarding future opportunities aligned to your career goals. For more information about this opportunity, please call Antonia Waldron or Aleah Borgas for a confidential discussion on the details below. Antonia Waldron Awaldron@sharpandcarter.com.au 0491 257 346 Aleah Borgas aborgas@sharpandcarter.com.au 0488 159 430