Lead Operations Manager
* This role involves leading the daily operations of a regional destination attraction.
* You will oversee multiple operational areas, including visitor services, site presentation and retail sales.
The ideal candidate will have excellent leadership skills, be able to motivate staff and drive business growth.
About the Role
* You will be responsible for ensuring exceptional customer service standards are met at all times.
* Oversee staffing levels, training programs and performance management systems.
* Develop and implement strategies to improve the overall visitor experience.
* You will also be involved in reviewing and updating operational policies and procedures.
* Prepare reports on financial and operational performance for senior management.
Key Responsibilities:
* Provide strong leadership across all operational areas.
* Manage budgets, purchasing and financial performance.
* Build relationships with key stakeholders, including tourism partners and community groups.
* Support business development initiatives, including grant applications and strategic projects.