Role Overview
We are seeking a professional to join our team as an Intake and Assessment Officer.
About the Role
* Gather information from clients and identify their support needs.
* Refer clients internally or externally for legal advice and advocacy.
Key Responsibilities
* Provide initial contact for people seeking assistance.
* Work with clients to prioritize their support needs.
* Triage incoming enquiries for legal and non-legal support.
Requirements
* Experience in a front-line role engaging with the public.
* Strong computer and data entry skills.
* Ability to manage competing priorities and maintain customer service skills.
What We Offer
* Salary packaging to increase take-home pay.
* Additional paid leave over Christmas.
* Wellbeing initiatives to support you at work.