Parts Sales Expert
Job Overview:
We are seeking a skilled Parts Sales Coordinator to manage end-to-end parts sales, including quoting, order processing, and inventory decisions.
Key Responsibilities:
* Analyze customer requirements and provide tailored solutions for maximizing ROI on used machines
* Catalogue components and select optimal sales paths to drive growth in parts and service sales
* BUILD strong customer relationships through exceptional service, upselling, and cross-selling
* Collaborate with vendors to enhance product offerings and maintain positive partnerships
* Develop custom solutions beyond standard dealership scope, including axle group exchanges and certified transport frames
* Track and recover outstanding core returns, ensuring accurate documentation and reporting
* Prepare for succession into a senior role, contributing to long-term team leadership and strategy
Requirements:
* Proven previous experience in a customer-facing role with conflict resolution skills
* Exceptional communication proficiency (written, verbal, and interpersonal) with ability to navigate challenging situations
* Competent in computer literacy, including MS Office Suite, with a proven record of data entry across various systems
* Strong time management skills, capable of handling multiple tasks in high-pressure settings
* Meticulous attention to detail with ability to work effectively both independently and collaboratively within a team
* Knowledge of mechanics or automotive/mining industry experience is desirable