About the Role
This role is an opportunity to provide customers with a seamless banking experience, meeting their end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on digital solutions.
You will be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience, contributing to a significant uplift in customer engagement and advocacy, and creating real customer value.
As a Banking Consultant, you will have the opportunity to work with customers, providing tailored advice and guidance to help them achieve their financial goals. You will also be responsible for ensuring compliance with ANZ policies and procedures.
Your Key Responsibilities
* Provide exceptional customer service and support to customers, ensuring they feel valued and empowered to make informed decisions about their finances.
* Work collaboratively with colleagues to deliver a high standard of customer service, sharing knowledge and expertise to drive business success.
* Act as a role model and peer coach, demonstrating strong communication and interpersonal skills, and promoting a culture of excellence within the team.
* Contribute to the development and implementation of strategies to improve customer engagement and loyalty, using data and insights to inform decision-making.
Requirements and Qualifications
To succeed in this role, you will need:
* A strong understanding of customer needs and behaviors, gained through experience working in retail or customer-facing environments.
* An ability to communicate complex information simply and effectively, both verbally and in writing.
* Excellent problem-solving skills, with the ability to think critically and creatively.
* A willingness to learn and adapt quickly, with a flexible approach to changing priorities and deadlines.
* Strong analytical and numerical skills, with the ability to interpret data and identify trends.
What We Offer
We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our team is passionate about delivering exceptional customer experiences, and we're committed to helping our people develop the skills and confidence they need to succeed.
We believe that every individual has a unique perspective and contribution to make, and we're committed to creating an inclusive and respectful workplace where everyone feels valued and supported.
We offer a range of benefits, including access to health and wellbeing services, discounts on selected products and services, and flexible working arrangements to support your work-life balance.
Join us in shaping a world where people and communities thrive. Apply now to take the next step in your career and discover the rewards of working with a purpose-driven organization.
Job Details
Job Type: Permanent
Role Location: Ararat VIC
Work Hours: Part-Time 16 hours per week
Roster: Monday: Not Rostered
Tuesday: 08:30 AM - 05:15 PM (45 minute break) = 8.00 hours
Wednesday: Not Rostered
Thursday: Not Rostered
Friday: 08:30 AM - 05:15 PM (45 minute break) = 8.00 hours
Saturday: Not Rostered
Sunday: Not Rostered