OverviewAs a Loan Services Officer within the Loan Fulfilment team, you'll play a critical role in supporting the Bank's lending operations by ensuring accurate and compliant preparation of legal and security documentation.Your work will directly impact our ability to protect the Bank's interests and deliver seamless experiences for our customers.
Collaborating closely with lenders, internal teams, and stakeholders across the business, you'll ensure efficient, timely processing while maintaining the highest standards of accuracy and service.This role offers the opportunity to apply your knowledge of property legislation, conveyancing, and loan securities in a fast-paced environment, where your attention to detail, customer focus, and commitment to continuous improvement will help drive success for the broader OPS division.Key responsibilitiesPrepare and review legal and security documentation to support loan approvals, ensuring accuracy, compliance, and alignment with internal procedures and regulations.Maintain clear communication with internal stakeholders and lending teams, providing guidance on documentation requirements and resolving any discrepancies efficiently.Accurately manage data entry and loan information in banking systems, meeting productivity and quality targets while supporting continuous improvement initiatives.To succeed in this role, we'd love you to haveExceptional communication and relationship-building skills.
This is key to success in both customer and stakeholder interactions.A proactive, innovative approach to delivering exceptional customer service, even under pressure.
We value a "go the extra mile" attitude.Strong organisational and prioritisation skills, with the ability to manage multiple tasks efficiently and accurately within tight deadlines.
Attention to detail is crucial.
(Desirable, not essential): Experience in banking/finance, knowledge of the Consumer Credit Code and Banking Code of Practice, loan securities, land titles, property/stamp duty legislation, and loan processing/security documentation.Work arrangementWe offer flexible work options with a hybrid model of minimum 60% on site attendance (3 days a week), based in our Adelaide or Bendigo Head Office.
This is a Full-time, 12 Month Contract position.So, why work for us?
With over 2.9 million customers, we are one of Australia's largest retail banks with a vision our purpose – 'to feed into the prosperity of our customers and communities, not off it'.
In fact, $366 million have been put back into communities nationwide.
We developed Up, Australia's first fully digital bank, which has grown to over one million customers in just six years.
We are regularly voted one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business.
We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.Our perks and benefitsBelong to a wonderful team of people.
Know how we know they're great to work with?
They told us!
Outstanding benefits, work life balance and flexibility!
Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank.
We want you to be the best version of you, and to help you achieve that!
We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling.
At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!
For over 160 years, Bendigo Bank has played an important role, supporting and investing in our customers and their communities.
We've never been 'just a bank', just like you should never be 'just an employee'.
Our teams are right at the heart of our impact, and their care and connectedness makes us who we are.
To us, that's always been a win-win.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
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📌 Loan Services / Documentation Officer | Bendigo
🏢 Bendigo Bank
📍 Bendigo