Drive innovation and system optimisation in our dynamic ICT team as a Lead System Optimiser. Fixed Term 12-month role with ongoing opportunity for the right candidate.
About The Opportunity
As a skilled ICT leader, you'll manage daily operations of our ICT service desk and bespoke business systems, ensuring they run securely and efficiently in line with ITIL v4 principles and compliance requirements.
This hands-on leadership role is responsible for incident and problem management, system optimisation, vendor coordination, and lifecycle support of critical applications.
* Lead the ICT help desk to resolve issues quickly and professionally
* Support and improve key business systems to keep them running smoothly and securely
* Guide and mentor a small ICT support team to deliver high-quality ICT services
* Work with vendors and teams to manage system upgrades and fixes
* Keep documentation and support records up-to-date and easy to follow
* Help plan and test disaster recovery to keep systems prepared
* Assist with setting up and rolling out new applications across the business
About You
You're a skilled ICT leader who thrives in a dynamic support environment and enjoys mentoring others. You understand the importance of compliance, service metrics, and user satisfaction.
To Succeed In This Role, You'll Bring
* Experience leading an ICT help desk or support team, ideally in government
* Good knowledge of ITIL v4, SLAs, and service workflows
* Strong leadership and clear communication skills
* Experience managing business systems, vendors, and service improvements
* Ability to juggle priorities and meet targets
* IT qualifications (or similar experience), ITIL v4 certification, and a current NSW Driver's Licence
About Our Organisation
We grow primary industries and support regional economic development to deliver long-term benefits to the state. We protect, support and develop our primary industries, mining sector, and regions, fostering passionate and connected teams.
Why Work With Us
We empower our people to create impact through exposure to cutting-edge projects and research, career-defining opportunities, and participation in sustainable solutions that will leave a legacy.
Live Your Way
We design flexibility to fit you and the team, at Regional NSW you will be able to find the balance that works for you.