About UsClass is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology, and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers, and their clients. HUB24 delivers innovative product and technology solutions to empower better financial futures, together.Our focus is on empowering the wealth industry to positively change lives. We believe in collaboration and building confidence through working closely with our customers and industry partners.Role OverviewAs an Associate Customer Service Consultant, you will be the initial point of contact for established clients experiencing issues with Class's NowInfinity product. Your role involves providing excellent software application support and resolving problems within Service Level Agreements.You will join a fun, inclusive team with opportunities for career development within the Customer Service team or the wider organization.ResponsibilitiesAnswer and log customer inquiries via phone, email, and other channels promptly.Collaborate with senior team members to resolve complex customer requests, escalating as necessary.Maintain strong customer relationships and provide outstanding support for the use of Class platforms.Contribute to the development of knowledge base articles, help documentation, and training materials.Stay updated on Class platform features through training and resources.Report system issues, suggest enhancements, and provide product feedback following escalation procedures.Candidate ProfileNo specific qualifications required; a degree or certification in Accounting or IT is highly regarded.Ability to thrive in a fast-paced environment.Excellent communication skills, both written and oral.Strong listening skills and the ability to ask probing questions.Troubleshooting skills to resolve complex issues and communicate solutions effectively.Desirable SkillsExperience in accounting or help desk environments.Knowledge of ATO tax lodgements and ASIC requirements.Understanding of Australian Trust and Superannuation legislation.About Class and BenefitsAt Class, our vision is to create a simpler, more automated world through innovation, making complex customer problems easier to solve.Learn more about our employee benefits HERE. Check out why our people love working at HUB24 HERE.Our CommitmentWe are an inclusive employer where everyone can bring their whole selves to work. We encourage applications from diverse backgrounds and those with accessibility needs. For accommodations or accessibility requests, contact recruitment@hub24.com.au.Recruitment ProcessApplication acknowledgment email.Review of applications; unsuccessful candidates will be notified.Next stage discussions if your application aligns with the role.Share any accessibility requirements or accommodations needed.Interviews may be virtual or face-to-face, possibly more than one round.Outcome communication and feedback for all candidates.*A police check will be conducted on successful candidates. Details are available in our HUB24 Group Recruitment Privacy Collection notice.We are committed to responding to every applicant through the 2024 CircleBack Initiative. Recognized as an employer of choice for women by WORK180, nominated for the BOSS Best Places to Work, and a finalist for the Seek Star Awards 2024 for Best Employer Brand Initiative.HUB24 is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applications from all backgrounds and are here to support your needs during the recruitment process.
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