Live the French way at Sofitel Noosa Pacific Resort, where luxury meets local culture.
As one of Australia's leading 5-star resorts, we offer award-winning facilities and service, including the Noosa Beach House Restaurant & Bar, Cabanas poolside experience, Riviera Bar & Lounge, and extensive conference & events facilities, plus our luxury Aqua Day Spa.
Job Description:
* Permanent full-time position
* 38 hours per week
* Salary $73,150 to $77,515 per year plus superannuation
* Based in Noosa Heads QLD
We seek a self-motivated, English-speaking individual to fill the role of Front Office Duty Manager.
* Manage the Hotel Front Office operation to achieve market leadership
* Supervise guest arrivals and departures, ensuring room allocations and check-in/check-out processes follow set procedures and are customer-focused
* Provide guests with local tourism information and arrange tours and transportation
* Daily liaison with Reservations to ensure accuracy in room allocation and maximising yield
* Utilize the Front Office system to produce accurate reports for operational needs
* Liaise with Maintenance to ensure maintenance requests are completed quickly, focusing on guest needs
* Assist with night audit function and ensure accuracy while maintaining customer focus
* Prepare Front Office monthly reports
* Maintain public areas' cleanliness and presentation
* Evaluate and review customer satisfaction
* Induct new staff into the team and department
* Ensure compliance with occupational health and safety regulations
Qualifications:
* Minimum two years' experience in hotel or motel management
* Diploma in Hotel or Motel Management (preferable)
* Strong leadership skills with quick, effective decision-making
* Customer-focused mindset for outstanding guest experiences
* Tech-savvy and adaptable to new systems
* Detail-oriented, proactive, and results-driven
Our Benefits:
* Flexible working arrangements
* Complimentary Daily Continental Breakfast
* Complimentary Onsite Parking
* Complimentary Fortnightly Lunches
* 30% discount off food & beverage at Accor properties worldwide
* Generous Accommodation discounts at Accor properties worldwide
* Accor Hotels Academy Professional Training and Development
* Accor 12 weeks paid parental leave
* Global hospitality team
* Rewarding work environment
* Work, travel, and promotion opportunities across the Accor Brand
If you're passionate about furthering your career in a luxury hotel, apply today.
Sofitel Noosa Pacific Resort is committed to Diversity & Inclusion.
We welcome you as you are and support you to grow and learn every day, making work bring purpose to your life.
Join us and imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS