Vice President, Payment Application Support Engineer, Global Technology, Australia
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Role and Responsibilities
As a Vice President, Payment Application Support Engineer, you will be responsible for support of cloud (AWS, Azure) deployed applications related to Payment industry, which:
* receive card transactions from POS Terminals, Hosted Payment Pages, and forwarding them to Payment Processors
* onboard merchants to transaction processing applications, platforms
You can look forward to:
* Supporting Gateway applications that process card transactions for Visa, MC, AMEX, DISC.
* Analyzing transaction failures and make recommendations to improve application reliability and quality, support processes, practices, and procedures.
* Making strong technical decisions and complete tasks & assignments under limited supervision.
* Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation.
* Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues.
* Assisting the team in devising new support processes and ensure their implementation as per company policy.
Required Experience
Qualifications for Consideration:
* Bachelor's degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.
* Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management.
* Knowledge of Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats, etc.
* Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes
* Knowledge database concepts and MS Office.
* Must have good communication and vendor management skills.
Preferred Skills, Experience, and Domain Knowledge:
* Server Administration experience would be a plus to compliment the card industry experience.
* Administration of tools relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats etc.
* Experience with UL, Pargon and Astrex simulators, or other payment transaction simulators
* Python, Shell scripting, Putty, Oracle, SQL Server, MySQL
Domain Knowledge:
2-5 years of experience supporting payment gateway or acquiring systems. Familiarity with below areas of payments is necessary.
* Knowledge of ISO 8583 message standard, and its versions for different card networks like Visa, MC, Discover, Amex.
* E-commerce
o Hosted Payment Pages/Secure Acceptance
o Recurring and Tokenized payments
o Knowledge of payment modules of SPreedly, Shopify, Recurly, Netsuite,
o E-signature services like Docusign, rightSignature
* Apple Pay
* Google Pay
* Point of Sale Technologies
o NCR
o PAX
* REST APIs
o VISA Developer APIs
* Fraud and Transactional Risk Management domain
* Settlements
Technologies
Several years of experience with the technologies listed below is necessary.
* Scripting - python, shell
* SQL – Oracle or Postgress
* Programming Language
o Java (enterprise JBOSS)
o Ruby (Ruby On Rails)
o Python
* VPC flow logs
* Cloud
o AWS ( EC2, ECS, ALB, NLB, RDS, SQS, cloudwatch)
Names of Gateway applications that are popular in APAC
* MIGS - Mastercard Internet Payment Gateway Service.
* Smarvista EPG and Integration Platform -
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