Pearl Home Care is a dedicated home care provider committed to delivering exceptional support and services to clients in their own homes. We pride ourselves on building meaningful relationships with our clients and our team members, creating a culture of compassion, reliability, and professional excellence. Our mission is to enhance the quality of life for those we serve whilst maintaining the highest standards of care and operational efficiency.
About the role
We are seeking a detail‐oriented and proactive Scheduler – Resource Coordinator to join our team on a part‐time basis at our Willetton WA 6155 location. This is a key operational position that plays a vital role in the efficient coordination and scheduling of our home care services. As Scheduler – Resource Coordinator, you will be responsible for managing the allocation of care staff to clients, ensuring optimal resource utilisation, and maintaining seamless communication across all teams. Your work will directly impact client satisfaction and the smooth running of our daily operations, making this a strategically important role within Pearl Home Care.
Key responsibilities
* Schedule and coordinate home care appointments and shifts in accordance with client requirements and staff availability
* Manage the allocation of care workers to ensure appropriate skill matching and continuity of care
* Maintain and update scheduling systems, databases and resource management tools with accuracy and attention to detail
* Respond promptly to scheduling changes, cancellations and last‐minute requests from clients and staff
* Monitor staff availability, leave entitlements and work hour restrictions to ensure compliance with award requirements
* Communicate scheduling information clearly to care workers, clients and management stakeholders
* Identify and resolve scheduling conflicts and resource shortages proactively
* Liaise with care coordinators and management to prioritise scheduling needs and service delivery objectives
* Maintain confidentiality and handle sensitive client information with professionalism and discretion
* Contribute to continuous improvements in scheduling processes and operational efficiency
What we're looking for
* Proven experience in a scheduling, resource coordination or similar administrative role, preferably within the aged care, disability services or home care sector
* Advanced proficiency with scheduling software and resource management systems
* Strong organisational and time management skills with the ability to manage multiple priorities simultaneously
* Excellent written and verbal communication skills to liaise effectively with staff, clients and management
* Meticulous attention to detail with strong data entry and accuracy standards
* Ability to work independently and use initiative whilst collaborating effectively as part of a team
* Problem‐solving capability and adaptability in a fast‐paced, dynamic environment
* Understanding of home care operations, client needs and care worker requirements
* Reliable and punctual with a professional approach to work
* Current understanding of work health and safety principles relevant to home care services
What we offer
Pearl Home Care is committed to supporting the wellbeing and professional development of our team members. We offer a range of benefits designed to enhance your work experience and support your personal and career goals. Our part‐time position offers flexibility to suit your lifestyle whilst providing meaningful work. We foster a supportive workplace culture where your contributions are valued and recognised. We encourage ongoing learning and development opportunities to help you advance your career within home care. We prioritise a healthy work‐life balance and provide access to employee support initiatives. In addition, we offer competitive remuneration, staff discounts and a workplace environment built on mutual respect and collaboration.
Apply now
If you meet the above requirements and are interested in joining the Pearl Home Care team as a Scheduler – Resource Coordinator, we would like to hear from you. Please submit your application including your CV and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.
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