Company Description Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! Job Description The Director of Operations is responsible for oversight of all operational aspects of the Hotel including the Restaurant, Bar, Spa, Housekeeping, In-Room Dining, Pool, and Private Dining. In the absence of the General Manager, the Director of Operations shall oversee all aspects of the Hotel operation. Responsibilities include promoting a cooperative and professional working environment, ensuring positive morale and teamwork, meeting budgeted payroll and expenses, developing revenue strategies, and managing management staff.Maintain complete knowledge of:All hotel features/services, hours of operationAll room rates, packages, promotionsDaily house count and expected arrivals/departuresRoom availability statusScheduled group activitiesAll menu selections and outlet detailsF&B outlet layout, seating, capacities, hours, pricesP.O.S. and manual proceduresThe department's financial standing (monthly and yearly)Conduct performance reviews, coaching, disciplinary actions as neededEnsure adherence to service and safety standards across departmentsResearch and recommend process improvements and sustainable practicesServe as primary hotel representative for VIP guests, ensuring excellent communicationMaintain knowledge of monthly Profit & Loss statementsEnsure departmental budgets are met and expenses controlledReview revenue and labor reports, address inaccuraciesOversee development of annual departmental budgetsMaximize revenue and occupancy, monitor budgeted figuresPromote a positive working environment and team moraleHold departmental meetings and participate in key committeesRespond to emergencies and safety situations appropriately Qualifications Minimum five years' experience in a similar luxury hotel roleExperience in Rooms and Food & Beverage preferredStrong financial management skillsAttention to detail, excellent communication skillsFlexible schedule including weekends and holidays Additional Information Our team is dedicated to creating a welcoming environment that reflects our culture and values. We are committed to diversity and inclusion, aiming to attract, recruit, and promote a diverse talent pool.