You will be working full time hours, Monday to Friday from 8:30am to 5pm in Melbourne, Horsham or Shepparton, with a competitive pay rate of $37.36 + Super per hour.
Full time, Monday-Friday, 7.5 hours per day + 30 mins break.
- Hours are between 8.00am - 6.00pm depending on the site's business
requirements
As an APS3 - Participant Support Officer you will be:
- Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and NDIA online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the NDIA Business systems.
Key skills required for the role:
- Ability to work in a team
- Communication skills
- Customer service skills
- Ability to manage conflict and difficult/sensitive conversations
- Microsoft Suite skills (Excel, Word, Outlook, Teams)
- Ability to use initiative and work independently
- Ability to learn new systems and processes
Applications close Tuesday 6th of June. APPLY NOW