Lead Technical Support Manager
We are seeking a seasoned leader to manage our technical support team and drive operational excellence. The ideal candidate will have a strong background in customer service and at least 2 years of leadership experience.
The successful candidate will lead a team to deliver Level 1 support, manage ticket workflows, and ensure seamless customer experiences. They will also be responsible for analyzing data and optimizing processes to improve efficiency and effectiveness.
To succeed in this role, applicants should have over 5 years of experience in client services, with a strong understanding of data analysis and advanced Excel skills.
A comprehensive benefits package is offered, including flexible work options and opportunities for professional growth and development.
Key Responsibilities:
* Lead a team of technical support professionals to deliver exceptional customer service
* Manage ticket workflows and ensure timely resolution of customer issues
* Analyze data to identify trends and areas for process improvement
* Develop and implement strategies to optimize efficiency and effectiveness
* Collaborate with cross-functional teams to drive business outcomes
Requirements:
* At least 2 years of leadership experience in customer service
* Over 5 years of experience in client services
* Strong understanding of data analysis and advanced Excel skills
* Ability to analyze data and optimize processes
* Excellent communication and leadership skills
Benefits:
* Comprehensive benefits package
* Flexible work options
* Opportunities for professional growth and development
Join Our Team:
Our company values innovation, collaboration, and customer satisfaction. We are committed to providing a supportive and inclusive work environment that fosters growth and development.
Apply Today:
If you are a motivated and experienced leader looking for a new challenge, please submit your application.