Student Services and Administration Manager Job Description
The Student Services and Administration Manager plays a vital role in achieving strategic objectives and operational goals. This position oversees administrative functions, student compliance, and reporting.
The successful candidate will lead teams effectively, providing supervision and management to ensure seamless operations. Key responsibilities include:
* Leading and managing teams to achieve strategic objectives
* Collaborating with academic staff and professional organisations on student academic progress and services
* Maintaining awareness of regulatory environments as they relate to student services and administration
* Overseeing front counter enquiry functions and providing expert advice
* Developing and maintaining annual academic calendars and timetables
* Providing timely and accurate reports on operational matters
* Managing strategies and projects to support student retention
To succeed in this role, you will need:
* Tertiary qualifications in a relevant discipline or extensive equivalent practical experience in a related field
* Highly developed oral and written communication skills
* Demonstrated ability to work under broad direction, manage conflicting priorities, and meet deadlines
* Experience in managing complex and sensitive student cases and critical incidents