We are seeking an experienced and customer-focused Service Advisor to join our growing automotive team. This is an exciting opportunity for a motivated professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer service while ensuring the efficient operation of our workshop.
As the primary liaison between customers and our technicians, you will play a vital role in coordinating vehicle servicing and repairs, maintaining strong customer relationships, and ensuring every customer receives a positive service experience from booking through to vehicle collection.
Key Responsibilities
Customer Service & Consultation
* Greet customers professionally and build positive relationships.
* Listen to and accurately document customer vehicle concerns and repair requests.
* Provide expert advice on vehicle servicing, repairs, and preventative maintenance.
* Translate technical information from technicians into clear, easy-to-understand language for customers.
Service Coordination & Scheduling
* Schedule and coordinate vehicle service and repair appointments.
* Open and manage repair orders from commencement through to completion.
* Develop repair plans and coordinate workshop scheduling to maximise efficiency and productivity.
* Liaise with technicians to ensure timely completion of repairs and services.
* Liaise with Parts to ensure timely lead times for suitable parts.
Estimating, Quoting & Warranty Administration
* Prepare accurate service and repair estimates, including parts and labour costs.
* Obtain customer approvals prior to commencing work.
* Manage warranty claims and associated documentation.
* Identify and communicate any additional repair or maintenance requirements.
Customer Communication & Relationship Management
* Provide regular updates on vehicle progress and expected completion times.
* Address customer concerns promptly and professionally.
* Build and maintain strong relationships with key customers.
* Conduct follow-up communication to ensure customer satisfaction.
* Maintain accurate service records and workshop documentation.
* Finalise repair orders and prepare detailed customer invoices.
* Process payments and cash sales transactions.
* Ensure all services rendered and associated costs are clearly communicated to customers.
Workshop Performance Support
* Monitor workshop productivity and service delivery outcomes.
* Support the achievement of customer satisfaction and operational performance targets.
* Work collaboratively with technicians, parts personnel, and management to improve workshop efficiency.
About You
* Previous experience as a Service Advisor or in a similar customer-facing automotive role.
* Strong understanding of automotive systems, parts, and repair processes.
* Mechanical knowledge or trade background (highly regarded).
* Excellent communication and interpersonal skills.
* Strong organisational and time-management abilities.
* Experience preparing quotations, repair orders, and invoices.
* Knowledge of warranty processes and workshop administration.
* Proficiency using automotive service management software (Auto-it).
* Strong problem-solving skills and a customer-first approach.
* Ability to work effectively in a busy, team-oriented environment.
What We Offer
* Competitive remuneration package.
* Ongoing training and professional development opportunities.
* Supportive and collaborative team culture.
* Career progression opportunities within a growing organisation.
* The opportunity to make a genuine impact on customer satisfaction and business success.
If you are passionate about the automotive industry, enjoy working with people, and have the skills to coordinate exceptional service experiences, we would love to hear from you.
Apply now and become an integral part of our team.
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