Housekeeping Management Position
This is a key role within the Housekeeping Department, responsible for overseeing and managing the daily operations of housekeeping staff. The successful candidate will be required to ensure that all areas of the establishment are maintained to the highest standards of cleanliness and hygiene.
Key Responsibilities:
* Operations Management: Oversee housekeeping operations, supervise cleanliness and hygiene across rooms, cabins, and public areas.
* Maintenance Coordination: Coordinate with maintenance teams to ensure accommodation and recreational and utility areas are properly maintained and guest/staff security measures are enforced.
* Budget Formulation: Formulate and monitor budgets and financial plans for the Housekeeping Department, ensuring alignment with overall operational efficiency.
* Staffing and Rostering: Align staffing levels with wage budgets and contribute to budget planning for operational efficiency, preparing and adjusting rosters based on occupancy rates, peak seasons, staff absences, and Fair Work obligations.
* Leadership and Training: Lead housekeeping staff, assign daily shift plans and supervision, recruit and train staff in customer service and compliance.
* Guest Satisfaction and Feedback: Monitor guest satisfaction and handle complaints, actively responding to guest queries and complaints, implementing service improvements, and ensuring rooms and amenities meet business presentation standards.
* Information Provision and Tour Arrangements: Provide guests with information about local attractions and arrange tours and transport as required.
Required Skills and Qualifications:
* Leadership and Management: Proven ability to lead and manage a team, including recruitment, training, and performance management.
* Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with staff, guests, and other departments.
* Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to identify and resolve issues efficiently.
* Time Management and Organization: Proven ability to prioritize tasks, manage time effectively, and maintain organization in a fast-paced environment.
Benefits:
* Competitive Salary and Benefits Package: A competitive salary and benefits package, including opportunities for career development and advancement.
* Work-Life Balance: A healthy work-life balance, with flexible working arrangements and generous leave entitlements.
* Opportunities for Growth and Development: Opportunities for growth and development, including training and professional development programs.
Others:
* Compliance with Occupational Health and Safety Regulations: Ensure compliance with occupational health and safety regulations, including training staff in chemical handling safety, PPE requirements, cleaning techniques, hygiene, infection control, and workplace safety procedures.
* Guest Service Reports and Compliance Documentation: Maintain staff training logs, workplace safety records, compliance documentation, and guest service reports, ensuring the business meets regulatory and audit requirements.