About Us :
Western Australian Based IT Services Provider
About You : EDUCATION (Desired)
Cert IV in Information Technology or Networking
Microsoft Certified Desktop Support Technician (MCDST)
Microsoft Certified IT Server Administrator
Certified in Convergent Network Technologies (CCNT) Certificate
A+ Computer Technician
Microsoft Certified Professional (MCP)
Cisco Certified Network Associate (CCNA)
Microsoft certified Solutions Associate (MSCA Server / M365)
ITIL 4 Foundation
Microsoft Azure Fundamentals (AZ-900)
Position Summary :
Responsible for providing excellent, skilful, professional IT support services to a wide variety of customers in a friendly service delivery environment.
The provision first line of contact and support for customer IT needs.
Key Requirements :
DESIRABLE QUALIFICATIONS AND EXPERIENCE
3 years of strong direct customer service experience in software or technician environment
Proven experience of delivering a high degree of customer service and can effectively problem solve in an "out of the box" way including appropriate interpersonal skills to manage demanding or difficult customers appropriately
Strong verbal and written communication skills
Self-motivated team player with the ability to work calmly under pressure, to meet tight deadlines and see tasks through the completion with minimal supervision
Attention to detail as well as a high degree of accuracy in data entry
The ability to ensure that customer requirements are recorded exactly as specified
Possess high level of organisational skills, can manage their own time and tasks to completion
"Can-do" attitude and leads by example
Communicates effectively with team – provides clear information / instructions & listens to the team effectively
Communicates effectively with colleagues and management regarding all aspects of customer service
Demonstrated ability to solve problems within level of accountability
Internal system inductions and hands-on training
Experience in an ITIL environment
Job Responsibility : RESPONSIBILITIES
Install, move and change technology hardware, software and resources under guidance
Perform varied and wide ranging other related duties and tasks as required during working hours
Develop individual skills and knowledge that will better serve our customers
Demonstrate highly accomplished interpersonal skills with a friendly customer service acumen
Complete a broad variety of IT Support tasks in a diverse business environment within a IT team environment
Physical Demands
The IT Support Technician will have to spend long hours sitting and using office equipment and computers.
The IT Support Technician will have to do lifting of computer equipment, supplies and materials from time to time and operate electrical tools and related IT equipment.
Environmental Conditions
The IT Support Technician may have to be involved in a number of matters at any one time, and may be interrupted frequently to meet the needs and requests of clients.
The IT Support Technician may find the environment to be busy, noisy and will need excellent organizational and time skills to complete the required tasks.
Sensory Demands
Sensory demands include use of the computer.
The office may be noisy and busy making it challenging for the IT Support Technician to concentrate and focus.
Mental Demands
The IT Support Technician operates in a sometimes demanding environment as clients may exhibit frustration, or require immediate responsive assistance services.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge
The incumbent must have deemed appropriate and capable knowledge in the following areas :
Configuring and troubleshooting Window Servers and workstations
Configuring and troubleshooting internet and network equipment
Configuring all windows software
Understanding and troubleshooting IP, IP routing, routing protocols, debugging, other common network troubleshooting tool and methods
Understanding how internet protocols work and routing
Proficient in Microsoft office applications (word, excel, office etc.)
Proficient in Microsoft Office 365 platforms
Skills
The incumbent must demonstrate the following skills :
Ability to install and administer computer, hardware and software.
Analytical and problem solving skills
Judgement decision making skills
Effective verbal, presentation and listening communications skills
Effective written communications skills
Computer skills including the ability to operate spread sheet, word-processing, and email.
Time management skills
Personal Attributes
The incumbent must demonstrate the following personal attributes :
Be honest and trustworthy
Be respectful
Possess cultural awareness and sensitivity
Be flexible
Demonstrate good work ethics
Job Functions :
IT Support
Job Benefits :
Supportive team
Selling Point :
Level 1 / 2 Help Desk Support Technician required in Perth office.
Contact :
Rebecca Coyne
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