Posted: 02/03/2026
Closing Date: 16/03/2026
Job Type: Part-Time Maximum Term (PM)
Location: Maroochydore QLD
Job Category: Administrative Assistants (Administration & Office Support)
About
The individuals, families and communities we support are at the heart of everything we do at Youturn. We listen deeply – honouring every voice, story, culture and choice – through our core values of Integrity, Respect and Inclusion. We have a strong commitment to reflection and responsibility and are always curious and adapting through our Learning value. At Youturn, we believe in the importance of caring today for a better tomorrow, represented in our value of Stewardship.
Youturn is a community-based not-for-profit charity providing social, community, and health services across Australia. With more than 35 years of experience, we are a trusted provider supporting individuals and communities through life's toughest moments, empowering people of all ages to live safe, connected, and meaningful lives. With compassion and equity at our core, we support people in the areas of housing, community and family support, mental health, and support for those bereaved or impacted by suicide.
You can find out more at youturn.org.au.
Job Description
headspace is Australia's National Youth Mental Health Foundation providing early intervention mental health services to 12‐25 year olds. The service is designed to make it as easy as possible for a young person and their family to get the help they need for problems affecting their wellbeing. To find out more about headspace visit www.headspace.org.au
We care about you!
We offer a generous remuneration package with benefits designed to support your career and lifestyle goals.
* Enjoy generous salary packaging of up to $15,900, plus $2,650 meal entertainment benefits, to further maximise your take‐home pay
* Recharge with 5 days of paid wellness leave each year (pro‐rata).
* Unlock 12 weeks of paid parental leave benefits after just one year of dedicated service.
* Receive additional pay with annual leave loading.
* Access our comprehensive Employee Assistance Program for support.
* Annual Professional Development Budget
* Reimbursement for Checks
* Employee Referral Program up to $2,000 for successful referrals.
The Opportunity
As an Administration Assistant you'll be the friendly face and first point of contact for young people, their families, community groups, and other stakeholders, helping to facilitate smooth transitions through our services.
You will provide essential administrative support across all operational areas, from managing phone inquiries and scheduling calendars to updating client databases and processing bulk billing claims to Medicare. You will assist the Consortium Committee with agendas, meeting minutes, and post‐meeting tasks, as well as supporting the administration team with maintaining client records and coordinating appointments.
This role is part‐time for 6 months, working a minimum of 15 hours per week.
Some Of The Other Key Responsibilities Will Include
* Perform administrative tasks including reception duties, telephone management, calendar and appointment scheduling, database management, and correspondence handling.
* Provide general support with resource preparation, shopping, postage, and other office duties.
* Assist with meetings by handling secretarial tasks, scheduling, and preparation.
* Manage office systems, filing, brand materials, and promotional materials.
* Perform reception tasks such as patient billing, medical history requests, and appointment management while ensuring confidentiality of young people and headspace information.
Essential Requirements
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Desired Skills and Experience
* Relevant experience in office administration/reception in a medium sized organisation, ideally in the social support environment or medical reception.
* Knowledge and/or experience of system and processes for patient billing or the ability to rapidly acquire relevant skills.
* Strong organisational skills, the ability to successfully complete several tasks concurrently, maintain high levels of attention to detail, maintain documentation and record keeping, and meet deadlines.
* Sound written and oral communication, interpersonal and customer service skills and the capacity to deal confidently and courteously with people at all levels.
* Well‐developed proficiency, knowledge and experience in Microsoft Office suite.
* Ability to tactfully respond to crisis situations and to handle information with confidentiality.
* Experience working with young people in a youth‐friendly manner
Other Requirements
Successful applicants will also need to hold a 'C' class Open driver licence and a State Working with Children Check.
We'd love to meet you!
If you have the skills, experience and passion to fit our team, please take the next step and apply by submitting your resume and cover letter. Please note that we do not accept applications via email.
Youturn encourages applications from Aboriginal and Torres Strait Islander people, the LGBTIQA+ community, people with a disability, candidates from culturally diverse backgrounds, and those with lived experience.
We are committed to ensuring a safe, inclusive and respectful recruitment process, and if we can support you with any adjustments to help you fully participate, please let us know in your application or contact us at: recruitment@youturn.org.au
Please advise if you have been referred to this position by a current employee of Youturn.
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