Job Overview
Holcim is seeking an experienced Scheduling Coordinator to join our Customer Service team based in East Perth, WA. In this key role, you will be responsible for overseeing the day-to-day service and deliveries across our WA network by central scheduling of the fleet.
Key Responsibilities:
* Ensure efficient and effective daily scheduling and dispatching of deliveries to meet customer service and KPI requirements.
* Work with drivers, concrete plants, quarries and your scheduling/allocation teams to ensure the right load goes into the right truck and to the right job.
* Liaise with Schedulers, Account Managers & Site Coordinators to ensure best possible customer service and ensure individual customer requirements are achieved.
* Meet with our customer Account Managers on site to help resolve any delivery concerns or areas for improvements for upcoming pours.
* Engage with & coach schedulers/allocators on continuous improvement for scheduling & planning.
* Actively seek feedback on site safety from customers, project coordinators, drivers and account managers to ensure safe site deliveries and manage instances that are reported by drivers in relation to safety.
* Capture and maintain cycle times and service interruptions to ensure continuous improvement of service levels.
* Communicate effectively to the business around service, including feedback to the CSO to ensure proper order placement & information to maximize truck utilisation and lowest cost of cartage.
About You:
* Transport/logistics scheduling experience preferably in the pre-mix concrete or distribution industry.
* Credible supervisory experience.
* Qualifications in logistics or supply chain would be well regarded.
* Strong leadership skills.
* Logistics/ transport continuous improvement/optimisation experience.
* Strong knowledge of Perth geographical areas and suburb locations including regional geographical areas, primarily Southwest WA and Avon Regions (preferred).
* A self-motivated and outcomes-oriented attitude with a passionate 'can do' mindset.
* A well-developed understanding of the importance of and ability to effectively communicate and build relationships both externally and within the business.
* Highly effective skills at managing key stakeholder relationships.
* A strong team player with strong interpersonal and communication skills.
* A proficiency in Word, Excel and other systems required to do the role effectively.
Why Choose Us?
* We offer an inclusive environment where our people feel comfortable bringing their authentic self to work.
* We provide a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster.
* Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce.
* We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age.