Overview
We are seeking a Customer Success – Technical Support team member to join our team in QLD. This is a hands-on, customer-focused role with lots of variety — from responding to service enquiries and scheduling technicians to supporting large dental equipment installations in collaboration with the Sales team.
You'll be the central point of contact for customers and internal stakeholders alike, helping deliver smooth service operations and outstanding customer experiences.
Responsibilities
* Respond to incoming technical service calls and log cases in the CRM system
* Coordinate technician schedules, including breakdowns and installations
* Manage parts allocation, quotations, and service communications
* Assist with preventive maintenance scheduling and loaner equipment requests
* Liaise with the Sales and Service teams to help coordinate major projects
* Monitor and manage the technical services email inbox
* Administration and coordination of large equipment orders from initial order entry to customer installation and final invoice
Requirements
* Previous experience in customer service, admin, or scheduling roles
* Excellent communication skills and a professional phone manner
* Ability to prioritise and manage multiple tasks
* Proficiency with Microsoft Office and CRM tools
* A proactive, solution-focused mindset
* Experience in technical environments or healthcare support is a plus
Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities.
We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.
We look forward to receiving your application.
For more information about Dentsply Sirona, please go to www.dentsplysirona.com
Please note Dentsply Sirona operates a direct sourcing model so please no agency introductions.
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