Key Responsibilities:
This role involves serving as a senior technical point of contact, overseeing daily support and planned technical initiatives for a portfolio of clients.
Main Tasks:
* Assume ownership of escalated support issues and service queues
* Deliver routine support and lead small to medium implementation projects including email migrations, cloud app rollouts, firewall configuration
* Work extensively with Microsoft 365, Azure, and modern security controls
* Conduct regular environment audits and produce actionable improvement roadmaps
* Communicate directly with stakeholders, translating technical recommendations into business-focused outcomes
Requirements:
* 4+ years' experience within a managed service provider or outsourced IT environment
* Advanced skills in Microsoft 365 including Exchange Online, SharePoint, Teams, Intune, Conditional Access
* Solid experience with Windows Server administration and Active Directory
* Networking knowledge covering VPN, VLAN, routers, switches, and firewall troubleshooting
* Strong client-facing skills with the ability to communicate clearly to non-technical audiences
* Excellent documentation practices and time management
* Sound understanding of security best practices including MFA, Microsoft Defender, patching, and compliance
About Us:
We are a fast-growing MSP partnering with organisations that see technology as a driver of growth and security. Our locally based technical team operates as an extension of our clients' IT departments, delivering a mix of project delivery, proactive support, and strategic consulting.