Symbio is a software company revolutionizing global communication. Our platform offers a comprehensive communication stack, spanning carrier infrastructure to enterprise collaboration, serving diverse Asia-Pacific regions. Combining telecom and software expertise, we drive the evolution of modern communication.
Symbio operates under the Aussie Broadband Group, a rapidly expanding technology services provider with a market capitalization exceeding $1 billion (AUD), listed on the Australian Stock Exchange (ASX : ABB).
Job Description
As a Graduate in the Customer Experience (CX) team at Symbio, you'll play a key role in supporting initiatives that enhance how our customers experience our brand, products, and services.
In this role, you'll analyse CX data and customer feedback to uncover insights that drive improvements across the business—from boosting our reputation and refining service delivery to supporting operational efficiency and commercial outcomes.
You'll collaborate with a wide range of stakeholders across Symbio and have the chance to contribute to special projects that create meaningful change for our customers.
Qualifications
What you'll need to succeed :
* Degree qualified in marketing, product or service design related discipline
* Excellent analytical skills with the ability to troubleshoot issues methodically and thoroughly
* Experience with insight tools (e.g. Qualtrics, survey monkey or related)
* Strong ability to listen actively
* Strong organisational and planning skills, the ability to plan interviews and customer research initiatives
* A creative / innovative mindset, always looking for ways to improve and add value
* Strong stakeholder management skills as you'll work with a diverse range of people across the business at various levels of seniority
* An interest in service design or user design could align with this role
* Interest in a technology / software company
* The ability to manage your time effectively
* Prior exposure to Customer Experience (e.g. volunteering, internship, retail / customer service experience) regarded favourably
Additional Information
Life at Symbio
Symbio is committed to a strong culture that is diverse and inclusive and we encourage our employees to bring their whole self to work.
We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career.
Our employee's happiness, health and wellbeing is important at Symbio. We provide all employees with flexible working options to ensure that work doesn't compromise life outside Symbio and also supports their wellbeing. We regularly enhance our employee benefits such as an employee share gift plan, up to 12 weeks paid parental leave for both parents as the primary carer, reward and recognition programs and social clubs.
At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.
Job Location
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Customer Experience Coordinator
• Melbourne, VIC, AU
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