Overview
Not-for-Profit | Receptionist - Part-time | Animal Care Award rate from $26.05 - $29.64
About Us
At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring workplace where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we are dedicated to a brighter future for both animals and our community.
The Opportunity
Animal Welfare League Queensland (AWLQ) is looking for a part-time Veterinary Receptionist to join our Brisbane Community Veterinary Clinic. In this role, you’ll support the veterinary team in providing the highest level of customer service and care to our customers and their animals. You’ll work with a team of highly skilled and passionate professionals under the banner of a respected brand in animal welfare. If you are passionate about directly impacting animal welfare, we’d love to talk to you.
Key Responsibilities
- Answer incoming calls with professionalism and accurate information.
- Transfer calls to the relevant department.
- Provide face-to-face customer service and facilitate appointment setting.
- Facilitate the impounding and reclaiming of animals.
- Reconcile register balances at the end of each day.
- Assist with preparing invoices and other documentation, as well as document management.
- Replace merchandise in the Rehoming store.
- Complete a variety of general administrative duties.
- Open and close the reception area and ensure it is clean and tidy.
- Comply with OH&S; guidelines to maintain high standards of personal care.
- Address issues and resolve conflicts with a high degree of customer support.
- Answer a broad range of client questions associated with AWLQ and work in accordance with policies and procedures.
- Current Driver’s Licence.
- Experience in a high-volume, high-intensity customer service environment.
- A minimum of 2+ years of experience in administrative and reception roles.
- Intermediate Microsoft Office Suite and IT systems ability.
Essential Skills and Attributes
- Strong communication and interpersonal skills with the ability to resolve customer issues.
- Affinity with animals.
- Ability to work well with all levels of the team and wider organisation.
- Ability to work independently as well as in a team.
- Strong attention to detail.
We Offer
- A competitive remuneration package.
- Access to an independent Employee Assistance Program.
- Employee discounts on veterinary services.
- A supportive and collaborative team culture with mentoring and growth opportunities.
How to Apply
Please submit your application, including your CV and a cover letter outlining your relevant experience. Applications will be reviewed as they are received, and the position will close once we have found our ideal candidate.
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📌 Veterinary Receptionist
🏢 Animal Welfare League Qld
📍 Logan City