Initial 12-month contract (possible 2 x 12-month extension options) No Award applies for this role: Rates from $120.00 per hour are offered (inclusive of superannuation and casual loading) - dependent on skills and experience. 5 hours per day - 37.5 hours per week Australian Citizens required due to Fed Gov Environment - Baseline Clearance preferred Locations: Sydney NSW or Melbourne VIC Hybrid work arrangements - 3 days onsite, 2 days remote About Hudson: Our Federal Government Technology, Projects & Transformation team provide a true specialist approach to connect the best Technology Talent to the most exciting projects in the market. About the Role: A large Federal Government Agency require an Integration Support Assistant Director to lead a team of support specialists, by providing coaching and support to ensure high-quality service delivery. The successful candidate will be responsible for the Agency's integration platforms, including their availability, performance and usability. Key duties and responsibilities: Manage and co-ordinate the backlog of production incidents, change requests, and system enhancements across the Agency's integration platforms. Develop and implement support processes and procedures Implement state-of-the-art system logging, pro-active event monitoring, and automated alerting for integration platforms using tools such as Splunk and Dynatrace Ensure support and operational activities are aligned with business prioritisation, ICT security and architecture patterns, and strategic objectives Perform operational tasks including access management and provisioning, internal reviews, control implementation and service transition activities Develop and provide ad-hoc and regular reporting to meet both technical stakeholder and executive stakeholder requirements Identify areas of improvement and implement solutions and continuous improvement initiatives Essential Skills & Experience: 5+ years' experience working with API integration, ideally in a support/operations role. Experience maintaining and administering APIs and applications using MuleSoft. Excellent communication and stakeholder management skills to manage competing stakeholder groups. Demonstrated experience developing and maintaining documentation on support processes, policies and configuration. (Desirable) Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded. How to Apply: To apply for this position please submit your resume via the provided link on this advert. Alternatively, for a confidential discussion about this role please contact Alexsandra Zadro - Alexsandra.zadro@hudson.com - 0434 946 418