The Organisation: Our client is a recognised leader in the field of emergency lighting, automated monitoring systems, and sound evacuation solutions. With a strong reputation for innovation, quality and reliability, they supply cutting-edge products used in some of the country's most iconic buildings and critical infrastructure projects. Operating both locally and internationally, this company supports its clients with a full suite of services, including design consultation, technical support, and project delivery. This is an exciting opportunity to join a forward-thinking organisation at the forefront of safety and technology. About the role: As a leader in their field, we're seeking a Customer Service Support Officer to help support a NetSuite implementation project and reduce the existing administrative backlog. In this role, you'll play a key part in delivering exceptional customer service and supporting the sales team. Your day-to-day will include providing product information, processing regular orders, monitoring delivery schedules and backorders and keeping both internal and external stakeholders informed. Key Responsibilities: Respond to customer queries around products, pricing, and availability Liaise with the sales team to clarify product specs and promotional offers Provide end-to-end support for customer follow-ups, quotes, and documentation Prepare accurate quotes based on project and customer requirements Enter and process sales orders promptly and accurately Monitor and manage backorders and future-dated orders Maintain and update CRM records with quotes, project progress, and client data Ensure data integrity to support business continuity during system transition Create and format collateral for the Business Development team Participate in weekly training and Q&A sessions to stay aligned with the rollout Collaborate with sales representatives to clarify product specifications, pricing structures, and promotional offers. Facilitate smooth communication between internal teams and customers. To be successful in this role, you'll bring: Must have experience in Microsoft Dynamics 365 and NetSuite Minimum of 5 years experience within Customer Service sector Strong customer service background with a professional and positive approach Experience with quoting, sales order entry and working across departments Excellent communication and organisational skills Confident navigating CRM systems and maintaining data accuracy Reliable, adaptable and ready to hit the ground running in a fast-paced team High attention to detail and ownership over task What's In It for You: Employees can work half a day every second Friday - accumulated hours Wellness Day - 1 day off every QTR for YOU! On offer - a really great coffee machine! Chai Lates? Mochaccinos? We have you covered! Access to ARP employment systems Great Mental Health & Well being assistant program on offer for you & your immediate family! This role is not hybrid and required 5 days in office Onsite free parking provided Transportation located close to the office Offer discounted health insurance Novated Leasing salary sacrifice Training and support throughout the team Contact Jenny Hiep on (jhiep@fourquarters.com.au) with an updated resume. Please note: Only successfully shortlisted candidates will be contacted. Candidate must be based in QLD Please add your suburb of residence on your resume Due to lack of public transport - Candidates must have a car