**Role Intro**:
This is a great opportunity for an experienced IT Support Technician to join Greater Bank's progressive IT team. With a core focus on providing effective and efficient support to Greater Bank's user base for hardware, software, and user maintenance in day-to-day operation of the IT Helpdesk. **We have fulltime & fulltime fixed term contract opportunities on offer.**
**What are we looking for?**
Someone who can hit the ground running, you will have excellent communication skills, a confident and friendly personality that enables you to build strong relationships with your stakeholders across the organisation including Senior Managers and Executives.
Skills and experience:
- IT related tertiary qualification
- At least 12 months experience in the industry
- Day to day operations including systems, service, advice and support
- Understanding of end user support and Active Directory
- Good general knowledge of Windows Server and Exchange
- Provide Level 1 and Level 2 troubleshooting for hardware, software and Greater Bank Network
- Strong customer service, attention to detail and work ethic
- An understanding of ticketing systems and customer service principles
**What would be your key responsibilities?**
- Maintain, support and provision Desktops, Laptops and Mobile devices, in addition to Printers and other peripherals
- Provide exceptional customer service to all internal staff with a can-do attitude
- Troubleshooting IT hardware, software, and internal network issues in a logical and methodical manner
- Work as a team to proactively improve IT processes
- Maintain and update technical documentation as required
- Familiar with the operation and setup of Microsoft Office products
- Performing data back-up procedures to ensure data protection
- Monitoring systems and performing preventative maintenance to mitigate issues
- Coordinating with third party service providers for warranty repairs.
**What can you expect from Greater Bank?**
- Award winning Financial Services Organisation
- Genuine focus on your career development with access to internal and external training
- More than just pay - Our health and wellbeing program is centred around work-life balance and flexibility
- Opportunity to make a difference in our community
- Work in an environment where people are at the heart of everything we do
**About us**:
We've been helping the people of NSW and South East QLD with their banking needs for over 75 years. At Greater Bank, we are on a journey that is being driven by our people to ensure we remain positioned to support our customers for generations to come. Become part of the team that is helping to transform the way we do banking.