Job Description
We are seeking a skilled professional to oversee the day-to-day operations of our environmental laboratory.
* The ideal candidate will have strong communication skills and be able to effectively manage customer expectations.
* They will also be responsible for communicating directly with clients to resolve sample receipt or logistics issues.
The successful candidate will play a key role in delivering exceptional customer service and will be responsible for overseeing the day-to-day operations of the branch.
Responsibilities:
* Communicate directly with clients to resolve sample receipt or logistics issues
* Effectively manage customer expectations and ensure all client requests are passed onto the relevant laboratory department
* Assist the lab team during busy periods and prepare quotations where required
* Report on client satisfaction to management and assist with setting up client accounts
Key Requirements
* Scientific qualifications (Diploma or Tertiary) or extensive experience in laboratory environments
* Experience using a Laboratory Information Management System (LIMS) and excellent written and verbal communication skills
Benefits
We offer a range of benefits including flexible work arrangements, paid parental leave, corporate health & wellbeing offers, and career development opportunities.