Leadership Opportunity
We are seeking a results-driven Social Media Team Leader to lead and enhance customer experience by guiding a high-performing team to deliver exceptional written communication and customer resolutions.
About the Role:
* This is an exciting opportunity for a motivated leader to shape our digital presence and drive engagement across social media channels.
* You will play a vital role in monitoring and reporting on key performance indicators (KPIs), trends, and insights to inform business decisions and improve service delivery.
* Acknowledge escalations and ensure timely and effective resolutions for complex or high-risk customer issues.
* Collaborate with internal stakeholders to maintain a consistent, positive brand image.
* Develop and manage team performance, recruitment, and development aligned with leadership standards.
Your Qualifications:
* Proven leadership experience in a customer-facing operational environment.
* Strong written and verbal communication skills with a focus on customer resolution.
* Demonstrated ability to manage multiple priorities in a fast-paced setting.
* Experience in reporting, analytics, and performance management.
* Excellent interpersonal skills with influence and collaboration across teams.
What We Offer:
* A flexible hybrid work arrangement.
* 'Stay Connected Mobile' - Access to a free mobile plan.
* 'Stay Connected NBN' - Access to a free NBN 100 plan.
* 'Your Leave' - An additional 4 days of leave per year.
* Access to TPG Learning Hub and internal development opportunities.
* Corporate Partner Discounts.
Foster Growth & Development:
We provide opportunities for growth, learning, and self-improvement. Our platform allows you to develop your skills and take on new challenges, helping you achieve your professional goals and aspirations.