The role of Customer Service Specialist is a dynamic opportunity for individuals to excel in delivering exceptional customer experiences. Key responsibilities include providing timely and effective solutions to customer inquiries, improving processes related to complaints, and ensuring adherence to safety policies and procedures.
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About the Job
* Deliver top-notch customer service through every stage of their journey, fostering strong relationships and driving sales and brand loyalty.
* Identify and drive improvements related to customer complaints and capture data from interactions to share insights with the broader business.
* Maintain strict compliance with safety policies and procedures while actively contributing to a safe and motivated team environment.
Key Skills and Qualifications
* Customer service experience in a call centre environment or similar setting.
* Trade background or experience with Sealants, Adhesives, and Fillers is an asset.
* Strong verbal and written communication skills, including attention to detail and process-oriented approach.
* Computer literacy with experience in SAP or equivalent systems.
* Interpersonal skills with the ability to handle difficult customers positively.
Benefits
* Comprehensive health and wellbeing support, including access to our Wellbeing Hub and full EAP support.
* Paid parental leave (20 weeks) and partner leave available from the first day of employment.
* Employee recognition programs that foster a culture of appreciation and growth.
* Generous discounts on DuluxGroup products and corporate partnerships.
This is an exciting opportunity to join a fast-paced, consumer-focused team and contribute to a company that values innovation, diversity, and flexibility. If you are a skilled communicator with a passion for delivering exceptional customer experiences, we encourage you to apply for this role.