* We are looking for a motivated and capable Service Desk Officer to join our IT team
* Full-time, ongoing position
* Elevate your career at CGS
About the Role
The Level 1 - Service Desk Officer is the first point of support for staff, students and the broader CGS Community, via face-to-face, phone and the ticketing system. The main duties of this position are provision of accounts, preparation of computing hardware for staff, students and classrooms, basic networking, software and audio-visual support and responding to classroom technology issues and other technical problems.
The Level 1 - Service Desk Officer will have qualifications and experience to assist in responding to the Education Technology needs of users in a medium-sized organisation, representing a high level of customer service for the Education Technology department and responding to the day-to-day technical needs of staff, students and the broader CGS Community.
About You
You are dedicated, passionate and possess the following:
* The ability to work collaboratively with other members of the team
* The ability to implement initiatives, project delivery and change management
* Efficient administrative and organisational skills
* A willingness and ability to broaden skill set by learning and adopting new technologies and tools through formal and informal training
* A positive attitude to working in a varying and challenging environment
* Strong levels of initiative and proactivity
* The ability to learn quickly and apply new knowledge
* A mature work discipline, time management and task prioritisation
* An ability to document business processes in a simple, auditable and ordered state
* Exemplary customer service skills, both in face-to-face, virtually, in writing, and over-the-phone communication
* Experience with Windows and Apple devices, including desktops, laptops and mobile devices
* Experience with M365
* Qualifications/experience with SCCM and/or JAMF Pro are desirable but not required
All team members at CGS are required to have:
* A relevant tertiary degree or qualification
* A valid ACT Working with Vulnerable People Card
* A current National Police Check
* Full working rights within Australia
Benefits for you
As a CGS team member, you have access to a range of additional benefits, including:
* A highly competitive salary and superannuation of 13.5% (for permanent team members)
* Staff awards program and generous professional development funding
* Attractive salary packaging arrangements
* Complimentary daily barista-made coffee
* Delicious daily morning tea and discounted lunches
* Access to the onsite health clinic and annual influenza vaccinations
* 24/7 access to our Employee Assistance Program
* 14 weeks of paid parental leave (for permanent team members)
* School fee concessions (for permanent team members)
* Onsite parking
Working at CGS
We aim to provide a vibrant and rewarding workplace that showcases your skills with a strong commitment to your professional learning. Working at Canberra Grammar School you will join a community committed to delivering the highest standard of education, inspiring students to achieve personal excellence within a warm and inclusive environment.
We are continuously growing our CGS community with people who are passionate and energetic in their profession and who place student learning and well-being at the forefront of all they do.
How to Apply
Please refer to the position description below and click the ‘Apply’ button and submit the following documents:
* Cover letter (addressing the selection criteria in the Position Description)
* Resume/CV
CGS is proud to be a School that takes child protection very seriously. All candidates for roles at Canberra Grammar School are subject to screening and assessment against child safety standards as part of our thorough recruitment process.
An early application is advised as we reserve the right to close the vacancy early if sufficient suitable applications are received.
Attachments:
- Service Desk Officer Level 1 - Position Description.pdf